Customer Service

The primary aim of Ride and Drive is proper customer service. For this reason we have gathered in this page answers to frequent questions aiming at your better service.

a) Which are the prerequisites for me to rent a car?
In order to rent a car you have to own a Greek or European driving license for at least 2 years and to be over 23 years of age.

b) What cover do I have when I drive a Ride and Drive car?
The basic rent which is written in the price list and our offers includes Collision Damage Waiver insurance (CDW). However, by booking, you can opt for the Full Damage Waiver insurance (FDW). *Valid only for Thessaloniki and Kavala.

c) How can I book a car?
You can book in three different ways:
1. Online, via rideanddrive.gr.
2. By calling +30 2310 600024. The Telephone Exchange of Ride and Drive operates daily form 8:30 a.m. till 9 p.m.
3. By visiting any of our branches.

d) Can I receive the car at the airport?
Our Employee will be waiting for you at the area of arrivals, where your relatives usually welcome you, holding sign with our company name so that you can easily recognize us, and he will transfer you, with a mini-van, to our office, which is 5 minutes away from the airport.

e) I will have a little child with me; is there the possibility for me to have a small seat?
Of course, as long as you declare it the moment you book. Ride and Drive will supply you with a children's seat at no extra cost. *Valid only for Thessaloniki and Kavala.

f) Which ways of paying does Ride and Drive accept?
You can pay off the car rental in one of the following ways:
1. Via a bank account:
SPARKASSE HAGEN (GERMANY)
Konto Nr. 101021194, BLZ 45050001
Georgios Vlachopoulos
2. In cash, when receiving the car

g) If the car breaks town, what do I do?
You have to contact us so that we can either fix the damage, provided this is possible, or to supply you with a replacement car. Our contact data are written on the Rental Contract that you receive at the beginning of the rental.

h) Which is the policy of Ride and Drive about the cars it delivers?
The long-standing experience of our staff at car rental guarantees that the vehicle you will receive will be in excellent condition. We take care that the vehicle is clean, without mechanical or other problems. In case, however, that you were not satisfied by the condition of the vehicle you have to contact us immediately.

i) Which is the policy of Ride and Drive for the protection of personal data?
You can read in detail the personal data protection statement of Ride and Drive by clicking here.

g) Which places do you suggest I visit in Thessaloniki?
Depending on your preferences, our staff can suggest car routes, sight, or excursions. Do not hesitate to ask us on your arrival.

h) I travel a lot on business; is there any special program?
Frequent visitors can enjoy many privileges such as quick bookings without queuing, special deals for repeated bookings, or even packages. For move information contact us.